Raisun Photovoltaic Products Service

1. Technical support

   Experienced technicians will reply technical questions on line withhin 12 hours.

   
   

2. Assembling support

   We will supply free download for assembling brochures and videos.

   
   

3. Returning support

   Keep respect as our returning policy.

   
   

4. Warranty support

   Keep respect as our warrnty policy.

Customers have the right to return any purchased items without defining the reason within 14 (fourteen) calendar days from the moment of receiving those items from the Seller or the Seller's representatives. The items can be returned if their consumer's properties, factory labels, and ready-for-sale condition are preserved.

To return the items, Customers must submit the copy of purchase proof and fill in the return request form.

Rules on returning and exchanging Items with discovered defects:

Customers are entitled to notify the Seller of any discovered defects and demand to rectify them within 30 (thirty) calendar days from the moment of receiving the Items from the Seller or the Seller's representatives. The only exception is defects caused by improper handling of the Items by the Customer.

(1) Product coverage：Including solar inverter, solar controller, MPPT, Battery, and related accessories.

(2) Warranty claim: in general, serial number(S/N）must be provided in order to claim warranty.

(3) Please store the original purchasing invoice/ installation documents or receipts carefully. Customers need to present it for warranty claim if required.

(4) Warranty commitment validity: strictly according to the formal sales contract signed with Raisun Power. If there is no sales contract signed, then terms & Condition on the Raisun Power Warranty Card, and this service commitment document shall be in use.

Our goal is to offer you the best customer experience, no matter where you live. Every day, we deliver to thousands of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

3. We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at support@raisunpower.com within 3 business days after receiving shipping.

Orders Tracking:

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day.

1. Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.

2. Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.